FAQs

Below are some of the frequently asked questions we receive from our customers. If you can't find the answer to your question, contact us for more information.

 

I HAVE A QUESTION ABOUT MY ORDER

If you have any questions about your order, please get in touch with our friendly fulfilment partner, Intervino Ltd. 

Email: jura@intervino.co.uk

 

WHY IS THERE A LIMIT TO MY BASKET?

Please note that there is a limit of one label per customer.

 

CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately, we cannot amend your order once it has been placed.

If you contact us via email (jura@intervino.co.uk) within 2 hours of your order being placed, (or before it has been shipped) we will cancel your order so you can place a replacement order.

 

WHAT ARE THE DELIVERY OPTIONS?

Standard Delivery: 3-5 working days.

During the order process we will send a confirmation of dispatch via email. 

The delivery is made to the delivery address indicated by you when submitting your order. Intervino only delivers within the United Kingdom excluding Northern Ireland. 

We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

 

WHAT DO I DO IF I HAVEN'T RECEIVED MY ORDER?

If you have any questions about your order, please get in touch with our friendly fulfilment partner, Intervino Ltd. Please have your order ID or delivery postcode to hand.

Email: jura@intervino.co.uk

 

WHAT IF MY ORDER IS INCORRECT/DAMAGED ON DELIVERY?

If you find an issue with your order please let our friendly Customer Services Team know as soon as possible. You can contact us at jura@intervino.co.uk. Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products, we will offer you a replacement.

 

I NO LONGER WANT MY ORDER – HOW DO I RETURN?

As this is a free, personalised item, we do not accept returns. 

 

CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE THE UK?

Unfortunately, we can only ship items within the UK at present.

 

WHO ARE INTERVINO?

Intervino Ltd are the UK’s leading ecommerce fulfilment partner who will be handling all your orders from the Jura Online Shop.

If you have any questions regarding your order, the customer service team are available Monday – Friday, 9am – 5pm via email: jura@intervino.co.uk